Future Stores

This is innovation in action. The Future Stores 2024 recap video is out now 📽 Relive the magic! It wouldn't be Future Stores without our wonderful Future Stores community. Thank you to each person who made this event as special as it was! And a special thank you to our sponsors Driveline Retail Merchandising, Elo Touch Solutions, Legion Technologies, Logile, Inc. One Door, gStore, GreyOrange, Kitestring Technical Services, ProGlove, NewStore, Inc., SheerID, Zipline. And a huge thank you to Courtney Hawkins from Mejuri, Dwight Howell from Target, Chad Lundeen from Saatva, Craig Witsoe from Elo Touch Solutions, Juliet Scott-Croxford from Brompton Bicycle, Ed Weber from Zebra Technologies for being featured in our video!

Fitting rooms. Oh so ripe for disruption.     According to Crave Retail, #shoppers convert 7x higher in a fitting room and 85% of shoppers leave fitting rooms and abandon an attempted purchase due to lack of prompt assistance. Adding technology to the #fittingroom solves that. Thank Crave Retail. It allows the customer to request different sizes from the associate and interact with the store website for better product info. The experience is highly rated and removes most of the awkwardness in these encounters.  And retailers get some #analytics about customer behavior.   Matthew Cyr, call us store nerds too! Since 2013 Future Stores has been bringing together this #storeexperience community each year. Next up, June 3-5, 2025 in LA. The shopper is everywhere.

There's only 50 days until Black Friday- are you prepared to make this holiday season a successful one? Scroll to see why this holiday season is more crucial to retailers in 2024 than ever before.

Apply ecommerce style #analytics to brick and mortar stores!    RetailNext did just that with a big time #retailer with a major footprint, deploying sensors to get the analytics that made a HUGE impact. Go check out the case study on their website.  Impressive.   Yesterday, I heard our industry research director Zainab Hayat give an important briefing. In it, she mentioned, “The #shopper is everywhere!” And retailers are making their physical store decisions accordingly. Sergio Gutierrez, were you aware of our Future Stores series? Launched in 2013 with the mission to define the future of #physicalretail. We'd love to hear the above retailer story at our event in Los Angeles in June 2025.

Big changes are reshaping the digital advertising landscape. Are you ready to adapt? Welcome to the Commerce Media Brand Summit—your essential guide to navigating the evolving role of retail media networks in today’s dynamic market 📒 https://bit.ly/3AZWUai Whether you're a retailer, brand, or agency, you'll leave with a strategic playbook for leveraging first-party data, optimizing consumer targeting, boosting market share, enhancing brand visibility, and much more! Brought to you by the organizers behind eTail™, Future Stores, and Digital Food & Beverage, this event is your go-to resource for mastering connected commerce. For more on the agenda, industry-leading speaker roster & early-bird pricing 🔗 https://bit.ly/3AZWUai #CMBSummit #retailmedia #commercemedia #digitaladvertising #ecommerce #mediabuying

I had the opportunity to attend Future Stores last month and captured four ways brands are rethinking innovation. Sitting at a round table discussion on #Shrinkage was educational. "When there's a will, there's a way" seemed to be a common theme on failed attempts to reduce shrinkage. Retailers seem to be throwing darts on what to do. Does it make sense for the retail community, along with SME's, to ideate new solutions versus going it alone? Thoughts? https://lnkd.in/g55sDeqZ

Amazing news from the world of Future Stores! Remember our puppy break?! Well, the wonderful Kim Rila, CDR, CTR decided that her time with Izzy couldn't end with the puppy break!! Izzy is now enjoying her new home as an officially adopted member of Kim Rila, CDR, CTR's family. Safe to say Izzy is now part of the Future Stores family for good!❤️

True story. My most recent conference take back was a rescue puppy! 🐾 I met “Izzy” at a puppy networking break when I was a speaker at the Future Stores conference two weeks ago. To say that her ocean blue eyes stole my heart in an instant would be an understatement. I applied to add her to our home network before I could even get on the plane! ✈️ I’m happy to report after a couple of flights back and forth from Seattle to LA, lots of paperwork, and a healthy dose of TLC, Izzy is officially ours. She is now thriving alongside her English Bulldog siblings Pickle & Ophelia. 🐶🐶 Please consider donating to Wags & Walks if you are able to. I can tell you first hand how life changing their work is for the animals under their care as well as the humans who work with them. ♥️ You can support the Wags and Walks x Future Store memorial donations to honor Haley Penney here: https://lnkd.in/ewbNRfDj #rescuedog #puppynetworking #futurestores

Why is there still such a big gap between corporate vision and store execution? The vast majority of sales are completed (or fulfilled) in stores, but store operations and associates seem to get less investment, voice and respect. Here are some thoughts from last weeks Future Stores where I was lucky enough to meet many talented execs and learn how they are delivering excellence. Blenders Eyewear uses stores as a Lab ie: focus group Jeff Fisher SWAROVSKI is adding and retrofitting locations based on new store concepts devised in the pandemic period Jochen Schmidt PACSUN brings store associates into corporate to work with developers to make sure applications are easy to use and provide functions needed Joel Quill Fabletics is beta testing #RFID to improve inventory control, customer service, and reduce shrink Katherine Dela Cruz Paulk Macy's Connected Fitting Room is driving tangible benefits in test stores Fave #Quotes Janis Avila “Silos are the biggest barrier to great CX” Phil Amandola “Take those cuffs off” Benjamin Thiele-Long “Retail experience is equally important to the people working in stores and those who shop in them“ #genZ Panel "Don’t assume I can’t afford to shop in your store, and don’t bother me with 10% offers" Jeff Fisher "we don't believes in #omnichannel we believe in ‘Customer Channel’ Joel Quill "RFID won't solve shrink, but it will point you in the right direction" Worldwide Business Research (WBR) RetailWire Zainab Hayat Ted McCaffrey - Omnichannel Champion Lena Moriarty Elizabeth Robillard Kristin Paulick Schoenstein Alicia Thorpe eTail™

We had a great time at Future Stores this week! We even convinced fave customer Robyn Martin with Mattress Firm to join us for a visit to one of our newest customers (Erewhon) to try the world famous Hailey Bieber smoothie! Kristin Brennan Tyler Smith